General Inquires
What is your phone number?
Our phone number is:(305) 443 8980. Call us today!
What is your email address?
Our email address is:hello@leablack.com. Email us today!
What are your business hours?
The website store is open 24/7.
Office and customer support hours are Monday-Friday from 10:00 AM – 5:00 PM ET
How long does it take for me to receive my order?
We aim to ship out within 3 days of ordering and expect it to be delivered within 7 days. Shipping times vary depending on location and unforeseen circumstances.
What is your return and exchange policy?
Please refer to our return policy page for more info.
How do I change my shipping address?
You can update your shipping info in the ‘My Account’ section. If you just placed an order but entered the wrong address, please contact us ASAP so we can correct this before shipping.
How do I track the status of my order?
You will receive a confirmation email with a Tracking # when your package has shipped or login to your account and check your customer account profile for updates. We also provide tracking emails as long as you have not unsubscribed from notifications.
How do I receive customer support?
You can use the contact form, call us at (305) 443-8980, or email us at hello@leablack.com for customer support. One of our friendly customer care representatives will gladly assist you. We take pride in our customer satisfaction and in providing an enjoyable shopping experience.
What do I do if I entered an incorrect shipping address?
Please call us at (305) 443-8980 or email hello@leablack.com as soon as possible in order to fix this before we ship your product.
Do you ship to my country?
We ship to all domestic locations within the USA. However, please note that due to import and export regulations in Canada and the EU, we are unable to ship CBD products to Canada or Europe. If you're interested in ordering any of our other products for delivery outside of the USA, please reach out to our customer service team via email or phone for assistance. Thank you for your understanding.
Will my items come in one package?
Yes, all items are shipped in the same box.
What is the shelf life of Lea Black Beauty® skincare products?
Lea Black Beauty® skincare products' "use-by date" ranges from 12 to 24 months, with the specific shelf life stamped on the packaging.
Since our products use natural and raw ingredients with little or no added preservatives or agents, they must be used within this time frame. If you notice that your product has separated or has a foul odor within the allotted use time, please stop using it and contact our customer service at hello@leablack.com.
Contact form
Orders
How do I use the Complete Skincare Regimen?
- Wash your face with the Lea Black Beauty® Skin Revitalizing Face Wash daily in the morning and before bed.
- 2-3 times a week, use the Lea Black Beauty® Renewal Exfoliant with at least one day in between use.
- Apply the Lea Black Beauty Natural® Youth 200mg CBD Hand & Body Lotion right after showering or bathing to lock in the hydration. Use it in the morning and evening or throughout the day as needed.
- Apply Brighten & Balance Toner to a clean face in the morning and evening or whenever you need a pick-me-up or additional skin cleansing and repair after removing makeup. There is no need to rinse.
- Apply a few drops of the Sudden Youth® Cannabis Oil to your clean face or areas where you need hydration and nourishment for your skin.
- Apply the Lea Black Beauty® CBD Anti-Aging Serum in the morning and evening.
- Apply the Lea Black Beauty® CBD Soothing Eye Cream under your eyes daily.
- Apply the Lea Black Beauty® CBD Moisturizing Daily Face Lotion to your face and neck area.
- Use the Sudden Youth® Intensive Moisture Renewal Cream for additional hydration and attention to problem areas or as an overnight cream on the face and neck.
- Treat yourself to the Sudden Youth® Lift Complete Facial Treatment weekly or as needed. For best results, make sure to use a moisturizer after removing the mask.
- Enjoy the Lea Black Beauty® Hyaluronic Hydra-Gel Eye Patches as needed for a quick temporary fix for dark circles and tired, puffy eyes.
- Revive and repair your neck and chest area with the Lea Black Beauty® Hyaluronic Hydrogel Treasure Chest Mask.
- Post-shave or post-sun, apply the Lea Black Beauty® After Sun & Shave Aloe Gel Treatment to soothe, hydrate, and remove the sting from the skin.
- Add some luxury to your bath or shower routine with our new Lea Black Beauty® Natural Youth® Utterly Divine Goat Milk Beauty Bars, Root Rhapsody Stimulating Hair and Scalp Shampoo Concentrate, and 25mg CBD Soothing Lavender Fizzing Bath Treatment
What is a subscription, and how does it work?
You may sign up for an auto-renewed subscription order for all skincare products and bundles in 30-60-90 day reorder periods. Subscriptions require an active customer profile with a valid payment method kept on file. The customer chooses the reorder period and may edit or add to their subscriptions through their customer profile or by contacting customer service at hello@leablack.com. Subscriptions lock in the current prices against future price increases unless the customer pauses or cancels the subscription item. Customers who abuse the subscription discount shall be banned from future subscription orders.
How do I use coupons, promos, and special pricing codes?
After adding items to your cart, click the View Cart link at the top of this site to view your cart. You will see a box at the bottom of the shopping cart where you may enter your coupon code. Discount, Rewards and Promotional codes do not have spaces.
What are my payment options?
We accept American Express, VISA, MasterCard payments, Apple Pay and Sezzle Buy Now Pay Later.
During the checkout process, you may choose any of our current payment options and continue to place your order.
Please note that we will not ship your order until we receive payment from you.
Do I have to pay sales tax?
Yes, if you are in Florida, you will pay sales tax. All other locations will need to pay sales tax if your state or government has recently added online sales tax.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right and access subscriptions to view, change quantities, pause, renew, add a new product, reschedule or cancel quantities.
Where do I get a copy of my receipt/invoice?
Click the “My Account / Order Status” link at the top right-hand side of our site to view and print invoices.
When will my credit card be charged?
Your credit card will be charged within 24 hours before shipment of your item(s).
How do I buy/redeem electronic gift certificates or store credits?
To purchase an e-certificate gift card, visit our Gift Card page or click here.
If you are the recipient of a gift certificate and would like to redeem your gift certificate, apply your unique code provided on the gift card in the promo code box at checkout.
Your gift card balance will also appear in your registered account profile, which is associated with the email address on the recipient's account.
Why has my product changed color?
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
Does my product still work if it changes color?
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
What if my product separates?
Lea Black Beauty uses the finest raw ingredients and the least amount of preservatives and additives to provide you with the highest quality skincare products. Due to our high-quality standards for ingredients and small-batch processes, some products may separate upon sitting or without regular use. We have tested these changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Just shake the product well and continue using it as normal.
Do you store my credit card information?
We do not save customers credit cards or financial information. Not on our merchant account and not on our website.
Our partnering third party app services like Sezzle Buy Now Pay Later and Yotpo Subscriptions will store your payment information on their secured encrypted platforms as per the terms and conditions of that service. Our customer service will have limited data to payment information for your protection.
Returns and Exchanges
How do I return a product?
Please contact customer service at hello@leablack.com for more information on returning an item.
Please provide your order number and email address associated with the order for faster service.
What do I do if I received the wrong product or have a missing item?
Please contact customer service at hello@leablack.com with your order number and email address with a photo of the signed packing slip for faster service.
What happens if my order never arrived?
Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
My order arrived damaged
For return-related inquiries, please email hello@leablack.com
Where should I mail my authorized return?
Please mail your authorized return to:
905 Brickell Bay Dr, Lobby 2CL24,
Miami, FL 33131
What do I do if I entered an incorrect shipping address?
Please email hello@leablack.com with your correct shipping address within 15 minutes of ordering.
In addition, please edit your shipping address in the ‘My Account’ section at the top right of the page.
Can I change or cancel an order after I've submitted it?
Please email hello@leablack.com.
Can I pre-order an item that is sold out?
Please email hello@leablack.com
When will my backorder arrive?
Backordered items are those which we are waiting on our inventory from our manufacturers. We may hold a full order for up to two weeks for a backorder item. As soon as the stock arrives, we prioritize all backorders.
Do you have a satisfaction guarantee?
We want all our customers to be 100% satisfied with their experience and products.
Please email hello@leablack.com if an item is not meeting your expectations.
What is the return processing time?
We process all approved returns between 1-3 business days. Most returns are resolved within 24 hours.
What is the price to return a product?
You will be responsible for the cost to ship the item back to leablack.com. Return MUST have a tracking number. If you refuse a delivery, you will be charged for return shipping fees in addition to applicable restocking fees.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
My Account
How can I reactivate my legacy profile?
If you are having trouble logging into your Legacy Customer Profile from our previous website for the first time, please get in touch with us at hello@leablack.com for the security link to link and activate the enhanced customer profile so you may login.
This is different than resetting a password. Do not sign up for a new profile with a new email address or we will not be able to combine them, causing you a less that optimal shopping experience.
How do I create an account?
1) Click the “My Account” icon at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.
Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link at the top right-hand side of our site to edit your account information.
How do I change my shipping address?
Click the “My Account” icon at the top right hand side of our site to edit your account information.
What if I have a question about my credit card charges?
Click the “My Account” link at the top right-hand side of our site to review your orders. You may compared your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I forgot my password.
Click the “My Account” link at the top right-hand side of our site. You’ll see a link under the login box that says “Forgot your password? Click here”. That link will send an email to you with your password.
Shipping
When will my order ship?
Most orders ship within 24-48 business hours after payment is received.
Backorders are shipped as soon as the inventory replenishes.
Subscription orders are auto-renewed and shipped based upon the subscription schedule the customer chooses.
How do I track the status of my order?
1) Click the “My Account” icon at the top right side of our site.
2) Select “Orders”.
How much is shipping?
Shipping to US:
We provide free shipping to all U.S. addresses for orders with a subtotal of $65 or more, before taxes and after applying all discounts, promotions, and rewards. All orders, including subscriptions and auto-renews, that do not meet the $65 complimentary shipping threshold will be charged a $12 shipping and handling fee. We use USPS Priority Flat Rate Mail service for all orders.
Free US domestic shipping must reach the threshold before taxes and fees.
Shipping is automatically calculated prior to submitting your payment information.
Has my order shipped?
Click the “My Account” link at the top right-hand side of our site, then click “Orders” to check your orders status.