FAQ
Common Queries Answered
General Inquires
What is your phone number?
Our phone number is:(305) 443 8980. Call us today!
What is your email address?
Our email address is:hello@leablack.com. Email us today!
What are your business hours?
The website store is open 24/7.
Office and customer support hours are Monday-Friday from 10:00 AM – 5:00 PM ET
How long does it take for me to receive my order?
We aim to ship out within 3 days of ordering and expect it to be delivered within 7 days. Shipping times vary depending on location and unforeseen circumstances.
What is your return and exchange policy?
Please refer to our return policy page for more info.
How do I change my shipping address?
You can update your shipping or billing info in the ‘My Account’ section. If you just placed an order but entered the wrong address, please contact us ASAP so we can correct this before shipping.
How do I track the status of my order?
You will receive a confirmation email with a Tracking # when your package has shipped.
How do I receive customer support?
You can use the contact form, call us at (305) 443-8980, or email us at hello@leablack.com for customer support. One of our friendly customer care representatives will gladly assist you. We take pride in our customer satisfaction and in providing an enjoyable shopping experience.
What do I do if I entered an incorrect shipping address?
Please call us at (305) 443-8980 or email hello@leablack.com as soon as possible in order to fix this before we ship your product.
Do you ship to my country?
We ship to all domestic locations within the USA. However, please note that due to import and export regulations in Canada and the EU, we are unable to ship CBD products to Canada or Europe. If you're interested in ordering any of our other products for delivery outside of the USA, please reach out to our customer service team via email or phone for assistance.Thank you for your understanding.
Will my items come in one package?
Yes, all items are shipped in the same box.
Free feel to ask questions.
Contact form
We take pride in our top notch REAL team of customer service providers. While we do our best to get back to you as soon as possible please give up to 24 hours for a response to your inquires.
Common purchase queries answered
Orders
How do I use the Complete Skincare Regimen?
- Wash your face with the Skin Revitalizing Daily Face Wash.
- Use the Skin Renewal Exfoliant (2-3 times per week).
- Apply the Brighten & Balance Toner to a clean face in the morning and evening or as needed up to twice a day.
- Apply a few drops of the Sudden Youth Cannabis Oil to your clean face.
- Apply the CBD Anti-Aging Face Serum.
- Apply the Premium Hemp Soothing Eye Cream under your eyes.
- Apply the CBD Daily Face Moisturizer to your face and neck area.
- Use the Sudden Youth Intensive Renewal Cream for additional hydration and attention to problem areas or as an overnight cream on the face, neck, and chest area.
- Repeat in the morning and before bedtime.
- Apply the Lea Black Beauty SPF30 Sunscreen as needed daily after skincare application and under makeup.
- Treat yourself to the Sudden Youth Complete Facial Treatment mask (once or twice per week). Always moisturize skin after using facial mask or treatment.
- Enhance your skin routine with our CBD Lip Balm & Fizzing Lavender Bath Bomb Treatments.
Have any questions or feedback? Contact Lea Black Beauty customer support at hello@leablack.com.
What is a subscription, and how does it work?
You may sign up for an auto-renewed subscription order for all skincare products and bundles in 30-60-90 day reorder periods. Subscriptions require an active customer profile with a valid payment method kept on file. The customer chooses the reorder period and may edit or add to their subscriptions through their customer profile or by contacting customer service at hello@leablack.com. Subscriptions lock in the current prices against future price increases unless the customer pauses or cancels the subscription item. Customers who abuse the subscription discount shall be banned from future subscription orders.
How do I use coupons, promos, and special pricing codes?
After adding items to your cart, click the View Cart link at the top of this site to view your cart. You will see a box at the bottom of the shopping cart where you may enter your coupon code. Coupon or promotional codes are all one word, lower case, and do not have spaces.
What are my payment options?
We accept American Express, VISA, and MasterCard payments.
During the checkout process, you may choose any of our current payment options and continue to place your order.
Please note that we will not ship your order until we receive payment from you.
Do I have to pay sales tax?
Yes, if you are in Florida, you will pay sales tax. All other locations will need to pay sales tax if your state or government has recently added online sales tax.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Where do I get a copy of my receipt/invoice?
Click the “My Account / Order Status” link at the top right-hand side of our site to view and print invoices.
When will my credit card be charged?
Your credit card will be charged within 24 hours before shipment of your item(s).
How do I buy/redeem electronic gift certificates or store credits?
To purchase an e-certificate gift card, visit our Gift Card page or click here.
If you are the recipient of a gift certificate and would like to redeem your gift certificate, apply your unique code provided on the gift card in the promo code box at checkout.
Why has my product changed color?
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
Does my product still work if it changes color?
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
What if my product separates?
Lea Black Beauty uses the finest raw ingredients and the least amount of preservatives and additives to provide you with the highest quality skincare products. Due to our high-quality standards for ingredients and small-batch processes, some products may separate upon sitting or without regular use. We have tested these changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Just shake the product well and continue using it as normal.
Collapsible rowDo you store my credit card information?
We do not save customers credit cards or financial information. Not on our merchant account and not on our website.
If you need to swap an item
Returns and Exchanges
How do I return a product?
Please contact customer service at hello@leablack.com for more information on returning an item.
What do I do if I received the wrong product or have a missing item?
Please contact customer service at hello@leablack.com with your order info, and we will make it right.
What happens if my order never arrived?
Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
My order arrived damaged
For return-related inquiries, please email hello@leablack.com
Where should I mail my authorized return?
Please mail your authorized return to:
905 Brickell Bay Dr, Lobby 2CL24,
Miami, FL 33131
What do I do if I entered an incorrect shipping address?
Please email hello@leablack.com with your correct shipping address within 48 hours of ordering.
In addition, please edit your shipping address in the ‘My Account’ section at the top right of the page.
Can I change or cancel an order after I've submitted it?
Please email hello@leablack.com.
Can I pre-order an item that is sold out?
Please email hello@leablack.com
When will my backorder arrive?
Backordered items are those which we are waiting on our inventory from our manufacturers. We may hold a full order for up to two weeks for a backorder item. As soon as the stock arrives, we prioritize all backorders.
Do you have a satisfaction guarantee?
Please email hello@leablack.com if an item is not meeting your expectations.
What is the return processing time?
What is the price to return a product?
You will be responsible for the cost to ship the item back to leablack.com. Return MUST have a tracking number. If you refuse a delivery, you will be charged for return shipping fees in addition to applicable restocking fees.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
Help with your account
My Account
How do I create an account?
1) Click the “My Account” icon at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.
Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link at the top right-hand side of our site to edit your account information.
How do I change my shipping address?
Click the “My Account” icon at the top right hand side of our site to edit your account information.
What if I have a question about my credit card charges?
Click the “My Account” link at the top right-hand side of our site to review your orders. You may compared your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I forgot my password.
Click the “My Account” link at the top right-hand side of our site. You’ll see a link under the login box that says “Forgot your password? Click here”. That link will send an email to you with your password.
Questions about shipping
Shipping
When will my order ship?
Most orders ship within 24-48 business hours after payment is received.
Backorders are shipped as soon as the inventory replenishes.
Subscription orders are auto-renewed and shipped based upon the subscription schedule the customer chooses.
How do I track the status of my order?
1) Click the “My Account” icon at the top right side of our site.
2) Select “Orders”.
How much is shipping?
Shipping to US:
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices..
What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.
Add items to your cart and proceed to the checkout page, where you will see the shipping method choices and their prices. Shipping charges are calculated at the time of checkout.
Free US domestic shipping must reach the threshold before taxes and fees.
Has my order shipped?
Click the “My Account” link at the top right-hand side of our site, then click “Orders” to check your orders status.