Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders
- Wash your face with the Skin Revitalizing Daily Face Wash.
- Use the Skin Renewal Exfoliant (2-3 times per week).
- Apply the Brighten & Balance Toner to a clean face in the morning and evening or as needed up to twice a day.
- Apply a few drops of the Sudden Youth Cannabis Oil to your clean face.
- Apply the CBD Anti-Aging Face Serum.
- Apply the Premium Hemp Soothing Eye Cream under your eyes.
- Apply the CBD Daily Face Moisturizer to your face and neck area.
- Use the Sudden Youth Intensive Renewal Cream for additional hydration and attention to problem areas or as an overnight cream on the face, neck, and chest area.
- Repeat in the morning and before bedtime.
- Apply the Lea Black Beauty SPF30 Sunscreen as needed daily after skincare application and under makeup.
- Treat yourself to the Sudden Youth Complete Facial Treatment mask (once or twice per week). Always moisturize skin after using facial mask or treatment.
- Enhance your skin routine with our CBD Lip Balm & Fizzing Lavender Bath Bomb Treatments.
Have any questions or feedback? Contact Lea Black Beauty customer support at hello@leablack.com.
You may sign up for an auto-renewed subscription order for all skincare products and bundles in 30-60-90 day reorder periods. Subscriptions require an active customer profile with a valid payment method kept on file. The customer chooses the reorder period and may edit or add to their subscriptions through their customer profile or by contacting customer service at hello@leablack.com. Subscriptions lock in the current prices against future price increases unless the customer pauses or cancels the subscription item. Customers who abuse the subscription discount shall be banned from future subscription orders.
After adding items to your cart, click the View Cart link at the top of this site to view your cart. You will see a box at the bottom of the shopping cart where you may enter your coupon code. Coupon or promotional codes are all one word, lower case, and do not have spaces.
We accept American Express, VISA, and MasterCard payments.
During the checkout process, you may choose any of our current payment options and continue to place your order.
Please note that we will not ship your order until we receive payment from you.
Yes, if you are in Florida, you will pay sales tax. All other locations will need to pay sales tax if your state or government has recently added online sales tax.
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the “My Account / Order Status” link at the top right-hand side of our site to view and print invoices.
Your credit card will be charged within 24 hours before shipment of your item(s).
To purchase an e-certificate gift card, visit our Gift Card page or click here.
If you are the recipient of a gift certificate and would like to redeem your gift certificate, apply your unique code provided on the gift card in the promo code box at checkout.
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
CBD contains natural phenols that will turn a light pink to light purple when exposed to air and light over time. We have tested these color changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Products left open or transparent packaging left if light can facilitate this color change over time.
Lea Black Beauty uses the finest raw ingredients and the least amount of preservatives and additives to provide you with the highest quality skincare products. Due to our high-quality standards for ingredients and small-batch processes, some products may separate upon sitting or without regular use. We have tested these changes with third-party laboratories and confirmed that they are aesthetic only, meaning that the product’s efficacy has not decreased. Just shake the product well and continue using it as normal.
We do not save customers credit cards or financial information. Not on our merchant account and not on our website.
If you need to swap an item
Returns and Exchanges
Customer Service at hello@leablack.com
Hours: Monday – Friday 11 am – 5 pm ET
Office Phone: 305.443-8980
Please see our Terms and Conditions and Return Policy for complete details.
If your selection does not meet your needs, we will gladly accept returns or exchanges of products purchased from leablack.com in their original brand new condition, including intact tags and packaging, within 14 days of the ship date. Please note the following exceptions and clarifications: We are unable to accept returns of products that have been tried, used or have a product seal broken.
Please contact customer service at hello@leablack.com for more information on returning an item.
Please contact customer service at hello@leablack.com with your order info, and we will make it right.
Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
For return-related inquiries, please email hello@leablack.com
Please mail your authorized return to:
905 Brickell Bay Dr, Lobby 2CL24,
Miami, FL 33131
Please email hello@leablack.com with your correct shipping address within 48 hours of ordering.
In addition, please edit your shipping address in the ‘My Account’ section at the top right of the page.
Please email hello@leablack.com.
Please email hello@leablack.com
Backordered items are those which we are waiting on our inventory from our manufacturers. We may hold a full order for up to two weeks for a backorder item. As soon as the stock arrives, we prioritize all backorders.
Please email hello@leablack.com if an item is not meeting your expectations.
Please allow 5-7 business days processing time after we receive your returned item. We will only credit against the original payment method used to make the purchase. We will refund your entire purchase price, excluding any shipping fees.
You will be responsible for the cost to ship the item back to leablack.com. Return MUST have a tracking number. If you refuse a delivery, you will be charged for return shipping fees in addition to applicable restocking fees.
Credits usually take 7-10 business days from the time we receive your item(s).
Help with your account
My Account
1) Click the “My Account” icon at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.
Please view our Privacy Policy for more information.
Click the “My Account” link at the top right-hand side of our site to edit your account information.
Click the “My Account” icon at the top right hand side of our site to edit your account information.
Click the “My Account” link at the top right-hand side of our site to review your orders. You may compared your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the “My Account” link at the top right-hand side of our site. You’ll see a link under the login box that says “Forgot your password? Click here”. That link will send an email to you with your password.
Questions about shipping
Shipping
Most orders ship within 24-48 business hours after payment is received.
Backorders are shipped as soon as the inventory replenishes.
Subscription orders are auto-renewed and shipped based upon the subscription schedule the customer chooses.
1) Click the “My Account” icon at the top right side of our site.
2) Select “Orders”.
Please contact us at hello@leablack .com, and we will try organize the shipping for you.
Shipping price are based on country, area, packaging, weight and international custom shipping guidelines.
Shipping to US:
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices..
Shipping is automatically calculated prior to submitting your payment information.
Add items to your cart and proceed to the checkout page, where you will see the shipping method choices and their prices. Shipping charges are calculated at the time of checkout.
Free US domestic shipping must reach the threshold before taxes and fees.
Click the “My Account” link at the top right-hand side of our site, then click “Orders” to check your orders status.